In times of coronavirus threat to maximise social distancing, Dr. Ruchi Singh is open to Telehealth consultation route to treatment. Please contact the main rooms during business hours for more information.

What is Telehealth consultation?

A consultation conducted by phone between you and surgeon, instead of a face to face consultation.


Am I eligible for a phone consultation?

To have a phone consultation, you must be referred by your GP.


Why do I need to be referred by a GP?

You need to be referred by your GP to be eligible for a Medicare billed appointment.


Am I eligible for a Medicare rebate?

Patients will in fact be bulk billed.


How should I prepare for my Telehealth phone consultation?

Set yourself up in a private room with little background noise and  a good phone reception.


What if I need to be examined?

Where your condition is straightforward, this is unlikely to affect your diagnosis or treatment.

If your condition is not straightforward, preliminary tests/treatments would be arranged, and you’ll be advised to book your follow up appointment as a face-to-face appointment, to enable your surgeon to examine you at a later stage.


How private is the Telehealth phone consultation?

The same privacy and confidentiality requirements that apply to face-to-face consultations apply to phone consultations.


What if I need to cancel/reschedule my Telehealth appointment?

Telehealth consultations require coordination, so please try to keep your appointment.

If you need to cancel or reschedule, please give us at least 24 hours notice, as rescheduling a Telehealth consultation may be more complicated than rescheduling a face-to-face one.

Also the 24 hours notice will enable us to ensure someone else can make use of the spot you leave behind.

Please call us on (03)98000069 or email us at [email protected] to book an appointment today.