03 98000069 [email protected]

Patient Information

All that you need to know

New Patients

We value your privacy
Your privacy is very important to us. Your contact details will only be used for consultation purposes. Please read our terms and conditions before you register.

How do I arrange an appointment?

Contact the main rooms on (03) 98000069 to arrange an appointment with either Patricia or Meher.

Dr. Ruchi Singh requires the referral from your General Practitioner to be faxed or posted to the clinic to enable a timely appointment for you

Will my medical records be kept private?

The contents of your medical history will not be released without your signed consent. Your medical records are handled with the utmost respect for your privacy. We uphold strict confidentiality requirements regarding your medical records in accordance with privacy laws.

Is it ok if I have my period at the time of the consultation?

Yes, you can still attend the appointment. If an examination is likely to be painful then it will be done at the next appointment. Contact the rooms for further information if you are attending for a procedure.

Does my private health insurance cover the cost of the consultation?

Private health cover usually helps cover the cost of hospitalisation. It does not cover any clinic consultations.

Medicare will offer a rebate for a Consultation. If you are Veteran Affairs Gold card holder your consultation account will be sent directly to Veteran Affairs.

However if you require a Pessary or vaginal dilators, please be aware that Medicare/veteran affairs does not cover this cost and payment will be required on the day of your consultation.

What Is the cost of procedures or surgery?

If you require procedures like Urodynamics or Cystoscopy then most of the costs would be covered by your healthfund. A co-payment or gap-payment will be applicable depending your level of cover.

In the event that you require admission to hospital for surgery, after consultation with Dr Singh, you will be sent an itemized quote for the surgery which is dependent on the surgery to be performed.

From 1st July 2021 there have been changes in MBS schedule and services covered, which may impact on the cost of surgery.

How do I pay?

We accept cash, cheque, EFTPOS, Visa and Mastercard.

We do NOT accept BPay or Internet Banking, American Express or Diners Card.


Useful Definitions

What is Vaginal prolapse?

It is a common condition when the uterus and/or the pelvic organs including the bladder and bowel descend from their normal location. Prolapse usually presents with a dragging sensation, lower backache, vaginal bulge or lump, difficulty emptying bladder or bowel and problems with sexual intercourse. Prolapse requires treatment only if you are having symptoms.

What is Urinary incontinence?

It is more common in women than in men. It is a condition when you leak urine with coughing, sneezing, lifting or laughing, you may need to go urgently to the toilet or go more often and leak on the way to the toilet.

What is Bladder pain?

It is when there is pain in the lower abdomen associated with bladder filling, sense of urgency and frequent voiding. 

What is Heavy Menstrual Bleeding?

Women often suffer from heavy periods or menstrual loss. It requires treatment if it causes fatigue, lethargy and anaemia with low iron reserves. It usually can be identified with a Change in length of cycles or prolonged bleeding, bleeding through clothes, passing clots with cramping pain or discomfort. It can happen at any age and can be correlated with other Pelvic pathology.

What is Urodynamics?

This is a diagnostic test done for urinary leakage or inability to empty bladder effectively. It is done under aseptic conditions usually requiring a hospital admission. 2 soft tubes are placed in the bladder and rectum and the bladder is filled up with sterile water. Sensations and pressures are recorded. This test will allow your doctor to provide you with the best treatment options of your condition.


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