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Telehealth during Coronovirus threat

In times of coronavirus threat to maximise social distancing, Dr. Ruchi Singh is open to Telehealth consultation route to treatment. Please contact the main rooms during business hours for more information.


What is Telehealth?

A consultation conducted by video conference (phone and video camera) between you and surgeon, instead of a face to face consultation.


Am I Telehealth eligible?

To have a Telehealth consultation, you must be referred by your GP to have a consultation.


Why do I need to be referred by a GP?

You need to be referred by your GP to be eligible for a Medicare billed appointment.


How should I prepare for my Telehealth consultation?

Set yourself up in a private room with little background noise, and good phone reception and internet connectivity.  Set up your laptop/tablet/device at least 15 minutes in advance.


What should I do during my Telehealth consultation?

  • Avoid wearing brightly patterned or reflective clothing as this may hinder video consultation.
  • Switch your mobile off or to silent mode during your consultation to avoid disturbance to self and the doctor.
  • Speak clearly and loudly so your voice can be picked up by the microphone.
  • Look at the camera so you can achieve good eye contact with your specialist


What if I need to be examined?

Where your condition is straightforward, this is unlikely to affect your diagnosis or treatment.

If your condition is not straightforward, preliminary tests/treatments would be arranged, and you’ll be advised to book your follow up appointment as a face-to-face appointment, to enable your surgeon to examine you at a later stage.


How private is the Telehealth consultation?

The same privacy and confidentiality requirements that apply to face-to-face consultations apply to Telehealth consultations.


Will the Telehealth consultation be recorded?

No. Our practice does not record Telehealth consultations NOR do we give patients any permission to make their own recordings of a Telehealth consultation.


What if I need to cancel/reschedule my Telehealth appointment?

Telehealth consultations require coordination, so please try to keep your appointment.

If you need to cancel or reschedule, please give us at least 24 hours notice, as rescheduling a Telehealth consultation may be more complicated than rescheduling a face-to-face one.

Also the 24 hours notice will enable us to ensure someone else can make use of the spot you leave behind.